Cancellation & Modification Policy
We understand that plans may change, and we strive to provide flexibility to our valued customers. Please read the following cancellation and modification policy carefully to ensure a smooth experience with our services.
1. Cancellation Policy
1.1 Refund Eligibility
Cancellations made within 48 hours of placing an order will be eligible for a refund minus bank transaction fees.
No refunds will be provided for cancellations made after 48 hours or for no-shows.
1.2 Cancellation Process
To cancel an order, customers must contact our customer service team at [email protected]
Cancellations via other means may not be considered valid.
1.3 Refund Processing:
Refunds will be processed within 3 days of the cancellation date.
The refund will be issued using the original payment method unless otherwise specified.
2. Modification Policy
2.1 Modification Requests
Modifications to orders can be requested up to 2 days before the scheduled service.
2.2 Modification Process
Customers can request modifications by contacting our customer service team at [email protected].
Modification requests via other means may not be considered valid.
2.3 Modification Confirmation:
Modified bookings are subject to confirmation based on availability.
Customers will receive a confirmation email once the modification is approved and processed.
3. Force Majeure
3.1 Unforeseen Circumstances
In the event of unforeseen circumstances (natural disasters, strikes, etc.), the cancellation and modification policies may be adjusted at the discretion of the company.
Customers will be informed promptly of any changes to the cancellation and modification policies due to force majeure.
4. Contact Information
For all cancellation and modification requests, please contact our customer service team at:
Email: [email protected]
Please note that this policy is subject to change, and any updates will be communicated through our official channels.
Thank you for choosing our services. We appreciate your understanding and cooperation.